Canadian Radio-television and Telecommunications Commission (CRTC)
Symbol of the Government of Canada

Help Page

Information on this site is divided into different sections: Consumer and Telemarketer. You should select the section that matches what you wish to do. Look at the left side navigation menu to decide which section best fits your needs.

The Tool Bar

The first menu bar on the top of the page, the Common Menu Bar, is mandatory for all Government of Canada Web sites in correspondence with the norms set forth by the Treasury Board Secretariat of Canada's Common Look and Feel Standards. It allows you to perform navigational tasks that are frequently necessary on all government sites, including:

  • Switching between the two official languages; in this case, from English to French;
  • Allowing you to Contact Us;
  • Providing Help by directing you back to this page;
  • Allowing you to access the Search page;
  • Linking back to the Canada Home page.

The Right Sidebar

The right sidebar provides quick links to important information about the National DNCL.

The Left Sidebar

When visiting the National Do Not Call List (DNCL) Web site, the left sidebar is your key navigational tool. From both the Consumer and Telemarketer Home Pages, you can navigate to the section of interest to you.

For Consumers, the left sidebar offers the following site sections:

  • Register My Number links to the registration section of the National DNCL Web site where Consumers can enter their residential, wireless, fax, or VoIP telephone number(s) for inclusion on the National DNCL. Registration is free of charge.
  • Check My Registration links to the verification section of the National DNCL Web site where Consumers can confirm that their residential, wireless, fax, or VoIP telephone number(s) is on the National DNCL.
  • De-register My Number links to instructions on how to remove a number from the National DNCL.
  • Complain About a Telemarketing Call links to the Complaint section of the National DNCL Web site where Canadian Consumers can submit complaints about unsolicited telemarketing calls. Important: When filing a complaint, you need to provide the telephone number of the telemarketer and/or the name of the organization that called, the date of the call, and the telephone number where the call was received.
  • Frequently Asked Questions links to questions and answers Consumers may have about how to use the National DNCL.
  • Site Map links to an overview of how information is organized on the National DNCL Web site.
  • Proactive Disclosure links to the Proactive Disclosure page on the CRTC Web site.

For Telemarketers, the left sidebar offers the following site sections:

  • Sign In links to the section of the National DNCL Web site where registered Telemarketers can use their registration account numbers and passwords to log into the National DNCL to manage organization account profiles and purchase access to the National DNCL.
  • Register Your Organization links to the section of the National DNCL Web site where those individuals, organizations or entities defined in the Telecommunication Rules framework and involved with unsolicited telecommunications register with the National DNCL Operator.
  • Technical Assistance links Telemarketers to the National DNCL Centre of Excellence for technical support related to the use of the National DNCL.
  • Frequently Asked Questions links to Frequently Asked Questions from Telemarketers about how to use the National DNCL.
  • Site Map links to an overview of how information is organized on the National DNCL Web site.
  • Proactive Disclosure links to the Proactive Disclosure page on the CRTC Web site.
  • Purchase Subscriptions allows registered Telemarketers to access the subscription section of the National DNCL Web site where Telemarketers can choose from two types of subscription options: Download or Query.
  • Access Your Subscriptions allows access to the section of the National DNCL Web site where Telemarketers with subscriptions can access the National DNCL to perform downloads, generate new download keys, and, view subscription details including: expired subscriptions, proof of payment and download history.
  • Manage Your Account allows access to the section of the National DNCL Web site where registered Telemarketers can manage organization account profiles and purchase access to the National DNCL.
  • View Your Account History allows access to the section of the National DNCL Web site where Telemarketer subscribers can view a chronological history of account activity.
  • Re-register allows access to the section of the National DNCL Web site where those individuals, organizations or entities defined in the Unsolicited Telecommunication Rules framework and involved with telecommunications renew their registration with the National DNCL Operator. Important: re-registration is required annually.

Accessibility Features

To make this site more accessible, the National DNCL Web site has employed features which:

  • Are XHTML 1.0 Strict, to improve compatibility with adaptive technologies, handheld devices, browsers and search engines;
  • Have been successfully tested on a wide range of adaptive technologies and browser/platform combinations to ensure that Canadians can access Web pages regardless of the technology used;
  • Include major components, such as the common menu bar, side menu, and content area that are properly marked up with headings to simplify navigation with a screen reader;
  • Employ table-less layout and design to simplify screen reader navigation by reducing the structural complexity of Web pages;
  • Improve accessibility by allowing visitors to configure visual elements to meet their accessibility needs;
  • Use scalable fonts and text-based navigational elements to improve accessibility and simplify navigation using adaptive technologies;
  • Provide printer-friendly functionality in Cascading Style Sheets (CSS) to render pages more compatible with printers and to prevent printing unnecessary page elements;
  • Separate visual presentation from the document structure;
  • Avoid truncated and overlapped elements at very large font sizes;
  • Display the title value when a link gains keyboard focus; and
  • Employ skip navigation links at the beginning of the page to quickly move to the content or the institutional links. These skip navigation links become visible when a mouse pointer hovers over top or when selected using a keyboard or other alternate input device.