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Contact Us

Your questions and comments are important to us.

National DNCL Service:

If you wish to register online click here. If you are a Canadian Consumer calling from within Canada and wish to register your number on the National Do Not Call List (DNCL) by phone, fax, or teletypewriter, please use the National DNCL service line by calling toll-free:

By Phone: 1-866-580-DNCL (3625)
By Fax: 1-888-DNCL-Fax (362-5329) - see Fax Registration Instructions
By TTY device: 1-888-DNCL-TTY (362-5889)

Important Note: To use the National DNCL service line you must call from the number you wish to register.

Unsolicited Telecommunication Rules:

If you have complaints about a telemarketer you can File a Complaint online or call 1-866-580-3625. If you have questions or comments pertaining to the Unsolicited Telecommunication Rules (which include the National DNCL Regulations), please contact the Canadian Radio-television and Telecommunications Commission (CRTC):

By Internet: CRTC Inquiry Form

By Telephone:
Toll-free telephone: 1-877-249-CRTC (2782)
Outside Canada: 819-997-0313

Toll-free TTY device: 1-877-909-CRTC (2782)
Outside Canada: 819-994-0423

By Mail:
Telemarketing Regulation
c/o CRTC
Ottawa, Ontario
Canada K1A 0N2

Technical Difficulties:

If you are a Consumer and are encountering technical difficulties on the National DNCL Web site, please consult the Help page.

If you are a Telemarketer and are encountering technical difficulties on the National DNCL Web site, please consult the Technical Assistance page.

National DNCL Access and Privacy Coordinator:

Toll-free telephone:1-866-791-6601
Toll-free TTY device:1-888-362-5889
E-mail: privacy@req.lnnte-dncl.gc.ca

CRTC Access and Privacy Coordinator:

Telephone: 819-997-4274
Toll-free: 1-877-249-2782
E-mail: aiprp-atip@crtc.gc.ca
TTY device: 819-994-0423
Web site: www.crtc.gc.ca