Consumers should understand that registering on the National DNCL will reduce but not eliminate all telemarketing calls. There are certain kinds of telemarketing calls that are exempted from the National DNCL Rules.
The exemptions include telemarketing calls made by, or on behalf of:
Telemarketing calls from organizations with whom you have an existing business relationship are also exempt. You are considered to have an existing business relationship with a telemarketer if you:
Telemarketers may also call you if you have provided express consent to be called. Express consent includes:
The National DNCL Rules do not apply to telemarketing calls made to businesses.
If you do not want to be called by a telemarketer making an exempt call, you can ask to be put on the telemarketer’s internal do not call list. Every Canadian telemarketer is required to maintain such a list and respect your wishes not to be called. However, people or organizations calling you solely for the purpose of market research or surveys are not required to keep their own internal do not call list for that type of call.
Calls from individuals or organizations made solely for the purpose of market research or surveys are also exempt from the National Do Not Call List Rules and internal do not call lists are not required for this type of call. These types of calls are not telemarketing calls because the caller is not asking you to purchase, lease or rent products or services.