Canadian Radio-television and Telecommunications Commission (CRTC)
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Who Can Still Call You

Who Can Still Call You?

Consumers should understand that registering on the National DNCL will reduce but not eliminate all telemarketing calls. There are certain kinds of telemarketing calls that are exempted from the National DNCL Rules.

The exemptions include telemarketing calls made by, or on behalf of:

  • Canadian registered charities;
  • Political parties, riding associations and candidates; and
  • Newspapers of general circulation for the purpose of soliciting subscriptions.

Telemarketing calls from organizations with whom you have an existing business relationship are also exempt. You are considered to have an existing business relationship with a telemarketer if you:

  • Purchased, leased, or rented a product or service in the last eighteen (18) months from the telemarketer;
  • Have a written contract with the telemarketer for a service that is still in effect or expired within the last eighteen (18) months; and/or
  • Asked a telemarketer about a product or service within the last six (6) months.

Telemarketers may also call you if you have provided express consent to be called. Express consent includes:

  • Your permission on a written form, electronic form, or an online form; or
  • Your verbal permission, in an audio recording or verified by an independent third party.

The National DNCL Rules do not apply to telemarketing calls made to businesses.

What can you do to reduce telemarketing calls that are exempt from the National DNCL Rules?

If you do not want to be called by a telemarketer making an exempt call, you can ask to be put on the telemarketer’s internal do not call list. Every Canadian telemarketer is required to maintain such a list and respect your wishes not to be called. However, people or organizations calling you solely for the purpose of market research or surveys are not required to keep their own internal do not call list for that type of call.

What about calls from market research or polling firms?

Calls from individuals or organizations made solely for the purpose of market research or surveys are also exempt from the National Do Not Call List Rules and internal do not call lists are not required for this type of call. These types of calls are not telemarketing calls because the caller is not asking you to purchase, lease or rent products or services.