Canadian Radio-television and Telecommunications Commission (CRTC)
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Reducing Unwanted Calls

Please note that registering on the National Do Not Call List (DNCL) will not eliminate all telemarketing calls as there are some exemptions including calls made by or on behalf of certain organizations and calls made for other specific purposes:

  • Canadian registered charities;
  • Organizations that you have conducted business with in the past eighteen (18) months, or to whom you have made an inquiry in the past six (6) months. For example:
    • You have purchased, leased, or rented a product or service in the last eighteen (18) months
    • You have a written contract for a service that is still in effect or expired within the last eighteen (18) months
    • You asked about a product or service within the last 6 months
  • Political parties, riding associations and candidates;
  • Persons or entities collecting information for a survey;
  • Newspapers of general circulation for the purpose of soliciting subscriptions;
  • Persons or entities to whom you have provided express consent to be called:
    • permission on written form, electronic form, or an online form; or
    • verbal permission
  • Calls to businesses.

In addition to registering on the National DNCL, you can further reduce unwanted unsolicited telemarketing calls by directly and expressly requesting that an organization place your number(s) on their internal do not call list. However people and organizations who are not telemarketing or soliciting such as those making calls solely for the purpose of market research or surveys, are not required to maintain these lists.

You should be aware that by entering a contest or signing your name on a form, you may unwittingly be providing express consent to be called. This includes filling out warranty cards, service contracts or application forms.

You can also reduce unwanted unsolicited telemarketing calls by exercising care when providing your telephone number and noting what and how your information is being used.