Canadian Radio-television and Telecommunications Commission (CRTC)
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About the National Do Not Call List

If you wish to reduce the number of telemarketing calls you receive, you may register your residential, wireless, fax, or VoIP telephone number(s) on the National Do Not Call List (DNCL).

You may only register and/or remove a number for which you are the service subscriber or for which you have been granted the express authority to act on behalf of the service subscriber.

Your registration becomes effective thirty-one (31) days after you register. Once you register your number, it does not expire, and will stay on the list indefinitely unless you remove it.

Registering on the National DNCL will not eliminate all telemarketing calls as there are some exemptions, including calls for or on behalf of:

  • Canadian registered charities;
  • Organizations that you have done business with in the past eighteen (18) months, or to whom you have made an inquiry in the past six (6) months;
  • Political parties, candidates (including those in federal, provincial and municipal elections), and associations of members of a political party;
  • Persons collecting information for a survey of members of the public;
  • Newspapers of general circulation for the purpose of soliciting subscriptions;
  • Persons or entities to whom you have provided express consent to be called; or
  • Calls to businesses.

You may further reduce unwanted telemarketing calls by directly and expressly making a request to a telemarketer to place your number(s) on their internal do not call list. However people and organizations who are not telemarketing or soliciting, such as those making calls solely for the purpose of market research or surveys, are not required to maintain these lists.

For more information about using the National DNCL, please read the Frequently Asked Questions.

For information about the Unsolicited Telecommunications Rules and telemarketing regulations, please see the CRTC Web site.