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About the National Do Not Call List

If you wish to reduce the number of telemarketing calls you receive, you may register your residential, wireless, fax, or VoIP telephone number(s) on the National Do Not Call List (DNCL).

You may only register and/or remove a number for which you are the service subscriber or for which you have been granted the express authority to act on behalf of the service subscriber.

Your registration is valid for a six (6) year period and becomes effective thirty-one (31) days after you register. You will not be notified when your six (6) year registration period expires. If you want your registration to continue without interruption, you should re-register your number(s) before the registration period expires.

Registering on the National DNCL will not eliminate all telemarketing calls as there are some exemptions, including calls for or on behalf of:

  • Canadian registered charities;
  • Organizations that you have done business with in the past eighteen (18) months, or to whom you have made an inquiry in the past six (6) months;
  • Political parties, candidates (including those in federal, provincial and municipal elections), and associations of members of a political party;
  • Persons collecting information for a survey of members of the public;
  • Newspapers of general circulation for the purpose of soliciting subscriptions;
  • Persons or entities to whom you have provided express consent to be called; or
  • Calls to businesses.

You may further reduce unwanted telemarketing calls by directly and expressly making a request to any of the above organizations (except for market research firms that collect information for a survey) to place your number(s) on their specific do not call list.

For more information about using the National DNCL, please read the Frequently Asked Questions.

For information about the Unsolicited Telecommunications Rules and telemarketing regulations, please see the CRTC Web site.