Government of Canada
Gouvernement du Canada

DNCL Support Centre

National DNCL Service

Canadian Consumers calling from within Canada who wish to register their number on the National Do Not Call List (DNCL) or who wish to file a complaint by phone, fax, or teletypewriter, can do so by using the National DNCL service line by calling toll-free:
By Phone: 1-866-580-DNCL (3625)
By Fax: 1-888-DNCL-Fax (362-5329) - see Fax Registration Instructions
By TTY device: 1-888-DNCL-TTY (362-5889)

Unsolicited Telecommunication Rules

For questions or comments pertaining to the Unsolicited Telecommunication Rules (which include the National DNCL Regulations), please contact the Canadian Radio-television and Telecommunications Commission (CRTC):
By Internet: CRTC Inquiry Form
By Telephone:
Toll-free telephone: 1-877-249-CRTC (2782)
Outside Canada: 819-997-0313

Toll-free TTY device: 1-877-909-CRTC (2782)
Outside Canada: 819-994-0423
By Mail:
Telemarketing Regulation
c/o CRTC
Ottawa, Ontario
Canada K1A 0N2

Technical Difficulties:

If you are a Telemarketer and are encountering technical difficulties on the National DNCL Web site, please consult the Technical Assistance page

National DNCL Access and Privacy Coordinator:

Toll-free telephone: 1-866-791-6601
Toll-free TTY device: 1-888-362-5889

CRTC Access and Privacy Coordinator:

Telephone: 819-997-4274
Toll-free: 1-877-249-2782
E-mail: aiprp-atip@crtc.gc.ca
TTY device: 819-994-0423
Web site: www.crtc.gc.ca