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Complain About a Telemarketing Call

Things you should know before filing a complaint

To file a complaint you will need:

  • Your phone number (where the call was received)
  • The name or phone number of the telemarketer
  • The date you received the call

You can complain about any call you received that violated an Unsolicited Telecommunications Rule (e.g. National DNCL Rules, Telemarketing Rules, or Automated Dialing-Announcing Device Rules).

If your complaint is about receiving a telemarketing call after you have been registered on the National DNCL for at least 31 days, note that the following calls are still allowed under the National DNCL rules:

  • Canadian registered charities;
  • A telemarketer with whom you are considered to have an existing business relationship. An existing business relationship occurs when you:
    • Purchase, lease, or rent a product or service in the last eighteen (18) months from the telemarketer;
    • Have a written contract with the telemarketer for a service that is still in effect or expired within the last eighteen (18) months; and/or
    • Ask a telemarketer about a product or service within the last six (6) months.
  • Political parties, candidates (including those in federal, provincial and municipal elections), and associations of members of a political party;
  • Persons collecting information for a market research or public opinion polls;
  • Newspapers of general circulation for the purpose of soliciting subscriptions;
  • Persons or entities to whom you have provided express consent to be called; or
  • Business-to-business calls.

Read more about who can still call you.

Please note that the Telemarketing Rules and the Automated Dialing-Announcing Device Rules apply to telemarketing calls made to residential and business numbers.

If the call is about debt or bill collection, you should contact your provincial consumer affairs department or visit the Canadian Consumer Information Gateway.

If you think the call may be part of a fraud scheme, contact law enforcement authorities or The Canadian Anti Fraud Center (1-888-495-8501).

Read more about how the CRTC handles complaints about telemarketing calls.

If you would like to file a complaint, click Continue at the bottom of the page.

If you wish to file a complaint by phone, call our toll-free numbers listed below. Agents are available to take your call Monday to Friday between 8:30 am and 4:30 pm.

  • Toll-free: 1-866-580-DNCL (1-866-580-3625)
  • Toll-free TTY device: 1-888-DNCL-TTY (1-888-362-5889) only if you are calling from a TTY device

Note: You may withdraw your complaint at any time by contacting the CRTC. The withdrawal of consent for a filed complaint may not result in abandonment of the complaint's investigation. To withdraw your complaint, contact the CRTC by calling one of the numbers below and explain that you wish to withdraw a telemarketing complaint you previously made. Provide the date on which you lodged your complaint and the phone number on which the telemarketing call was received:

  • Toll-free: 1-877-249-2782
  • Local number: 819-997-0313
  • Toll-free TTY device: 1-877-909-2782