National Do Not Call List
Complain About a Telemarketing Call
Things you should know before filing a complaint
To file a complaint you will need:
You can complain about any call you received that violated an Unsolicited Telecommunications Rule (e.g. National DNCL Rules, Telemarketing Rules, or Automated Dialing-Announcing Device Rules).
If your complaint is about receiving a telemarketing call after you have been registered on the National DNCL for at least 31 days, note that the following calls are still allowed under the National DNCL rules:
Read more about who can still call you.
Please note that the Telemarketing Rules and the Automated Dialing-Announcing Device Rules apply to telemarketing calls made to residential and business numbers.
If the call is about debt or bill collection, you should contact your provincial consumer affairs department or visit the Canadian Consumer Information Gateway.
If you think the call may be part of a fraud scheme, contact law enforcement authorities or The Canadian Anti Fraud Center (1-888-495-8501).
Read more about how the CRTC handles complaints about telemarketing calls.
If you would like to file a complaint, click Continue at the bottom of the page.
If you wish to file a complaint by phone, call our toll-free numbers listed
below. Agents are available to take your call Monday to Friday between 8:30 am
and 4:30 pm.
Note: You may withdraw your complaint at any time by contacting the CRTC.
The withdrawal of consent for a filed complaint may not result in abandonment of
the complaint's investigation. To withdraw your complaint, contact the CRTC by
calling one of the numbers below and explain that you wish to withdraw a
telemarketing complaint you previously made. Provide the date on which you
lodged your complaint and the phone number on which the telemarketing call was